You have 14 days from when your order is delivered to request a return and an additional 14 days to return the products. The procedure is quick and easy, and shipping is completely free.
As an unregistered user, you will need to contact our Customer Care Department by phone or email to request a return.
24 hours after you have made your request you will receive your return instructions email. You may then download and print the label, securely attach it to your original packaging, and drop your package off at any UPS location (a list of locations is available at Ups.com/dropoff).
Remember registering for a My Weekend Max Mara account allows you to request a return even easier and faster.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Once the items pass all inspections and requirements, you will receive a confirmation email. We estimate refunds will be made back to your payment method within 7-10 business days of our receipt of your return.
Remember that the return package can only be collected from the country where you received your order. If shipped from a different country, it will be blocked by customs.
Finally, should you choose not to use the provided label and ship via a different carrier, Weekend Max Mara is not responsible for packages lost or damaged in transit and shipping costs will not be reimbursed.